COVID-19

Our enhanced cleaning programme

We are continuing with our enhanced cleaning protocols with the benefit of being able to use our "common sense" with regards to double washing of kitchen ware including cutlery, glassware and crockery. This is over and above our long standing and well recognised high standard of very thorough cleaning between lets.

Certain decorative items have been removed from cottages.

If you would like any other items put back for while you are here, just let us know.

A checklist of work done will be left in your cottage.

 

Once your cottage has been cleaned it will be locked so that we can be sure that nobody enters the cottage before you.

 

To reduce to a minimum any paperwork left in cottages, we will send you via your portal on our online booking system and also by email - arrival and departure information, information about your cottage including heating controls, bin days, recycling and so on.

 

We will also include information about the swimming pool and any rota that may be needed for using it, and any adaptions to our animal care routine according to social distancing rules in place at the time.

 

We are confident that these measures can be carried out in a flexible and comfortably satisfactory way.

 

There is plenty of space for much more than social distancing in our grounds and gardens. With up to 5 acres of gardens, field and grounds, there is room for every cottage to have a find a comfortable space to themselves.

 

Toys from the playroom will be re-located to outdoors. The play room will not be available as things stand at the moment. We have a range of extra outdoor toys.

 

The laundry, games room and animal rooms will be open.

Cottages which have been unoccupied for 72 hours will be cleaned, as normal.

 

Data Collection

 

Torridge House Cottages does not transfer personal data outside the UK, the EU or to anywhere else.

By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.

You have the right to request that we erase personal data about you that we hold (although this is not an absolute right).

You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances.

You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute).

If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.

If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.

Barbara Terry is the data protection contact for Torridge House Cottages.

We keep our privacy notice under regular review, and we will make new versions available on our privacy notice page on www.torridgehouse.co.uk.

 

This privacy notice was last updated on 18 July 2021