COVID-19

Our enhanced cleaning programme
and other changes we are making during the pandemic and data collection for NHS Test and Trace

We are carrying out a wide ranging, double cleaning viricidal program over and above our well recognised standard deep clean between lets.

 

After washing and rinsing with hot soapy water, flat surfaces and high touch areas will be given viricidal treatment. This will be light switches, all handles, push button, pull cords, electrical switches, remotes, walls, skirtings, windows, doors, door frames, kitchen equipment, etc. as well as worktops, wooden chairs, bathroom, mirrors and more.

 

Certain decorative items have been removed from cottages.

Nursery items, except wooden cots, have also been taken out. If you have asked for any nursery items these will be left in your cottage.

 

If you would like any other items put back for while you are here, just let us know.

 

All crockery, cookware, glasses and cutlery will be dishwasher washed between lets even if clean.

Sofas and curtains will be steam cleaned.

 

Towels and bed linen and mattress and pillow protectors will be laundered on a full wash, between bookings, using professional antibacterial laundry powder.

 

A checklist of work done will be left in your cottage.

 

Once your cottage has been cleaned it will be locked and the key removed, so that we can be sure that nobody enters the cottage before you.

 

To reduce to a minimum any paperwork left in cottages, we will send you via your portal on our online booking system and also by email - arrival and departure information, information about your cottage including heating controls, bin days, recycling and so on.

 

We will also include information about the swimming pool and any rota that may be needed for using it, and any adaptions to our animal care routine according to social distancing rules in place at the time.

 

We are confident that these measures can be carried out in a flexible and comfortably satisfactory way.

 

There is plenty of space for much more than social distancing in our grounds and gardens. With up to 5 acres of gardens, field and grounds, there is room for every cottage to have a find a comfortable space to themselves.

 

Toys from the playroom will be re-located to outdoors. The play room will not be available as things stand at the moment. We have a range of extra outdoor toys.

 

The laundry, games room and animal rooms will be open. The library won’t be but dvds can be brought to your door.

Cottages which have been unoccupied for 72 hours will be cleaned, as normal.

 

Data Collection

To support NHS Test and Trace (which is part of the Department for Health and Social Care) in England, we have been mandated by law to collect and keep a limited record of staff, customers and visitors who come onto our premises for the purpose of contact tracing.

By maintaining records of staff, customers and visitors, and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus.

As a guest of Torridge House Cottages you will be asked to provide some basic information and contact details. The following information will be collected:

  • the names of all guests over 16

  • a contact phone number for each guest

  • date of visit and arrival time and departure time

  • Almost all of this will usually have been provided on booking

We will be responsible for compliance with data protection legislation for the period of time we hold the information. When that information is requested by the NHS Test and Trace service, the service would at this point be responsible for compliance with data protection legislation for that period of time.

The NHS Test and Trace service as part of safeguarding your personal data, has in place technical, organisational and administrative security measures to protect your personal information that it receives from the venue/establishment, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction.

NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period. We will only share information with NHS Test and Trace if it is specifically requested by them.

For example, if another guest reported symptoms and subsequently tested positive, NHS Test and Trace can request the log of customer details for a particular time period (for example, this may be all customers who visited on a particular day or time-band, or over a 2-day period).

Under government guidance, the information we collect may include information which we would not ordinarily collect from you and which we therefore collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by us 21 days after the date of your visit.

However, the government guidance may also cover information that we would usually collect and hold onto as part of our ordinary dealings with you. Where this is the case, this information only will continue to be held after 21 days and we will use it as we usually would, unless and until you tell us not to.

Your information will always be stored and used in compliance with the relevant data protection legislation.

The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which we as a venue/establishment are subject to. The legal obligation to which we’re subject, means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of corona virus.

Torridge House Cottages does not transfer personal data outside the UK, the EU or to anywhere else.

By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.

You have the right to request that we erase personal data about you that we hold (although this is not an absolute right).

You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances.

You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute).

If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.

If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.

Barbara Terry is the data protection contact for Torridge House Cottages.

We keep our privacy notice under regular review, and we will make new versions available on our privacy notice page on www.torridgehouse.co.uk.

 

This privacy notice was last updated on 18 July 2021